Privacy Policy

Last updated: April 5, 2026

HearthSoft LLC ("HearthSoft," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

1. Information We Collect

We collect the following types of information:

  • Account information: Your email address and name when you create an account.
  • Usage data: Information about how you interact with our Services, including pages visited, features used, and session duration.
  • Billing information: Payment details are processed by our third-party payment processor (Stripe). We do not store your full credit card number.
  • Platform data: Data you authorize us to access from connected platforms (e.g., Etsy, Shopify) to provide our Services.

2. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our Services
  • Process transactions and send billing-related communications
  • Send you service-related notices and updates
  • Respond to your requests and support inquiries
  • Analyze usage patterns to improve user experience

3. Information Sharing

We do not sell your personal information to third parties. We may share information only in the following circumstances:

  • With service providers who assist in operating our Services (e.g., hosting, payment processing)
  • When required by law or to protect our legal rights
  • In connection with a merger, acquisition, or sale of assets (with prior notice)

4. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. You may request deletion of your account and associated data at any time by contacting us.

6. Your Choices

  • You may update or delete your account information at any time.
  • You may disconnect linked platforms from your account.
  • You may request a copy of your data or request its deletion by emailing us.

7. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website.

9. Contact

If you have questions about this Privacy Policy, please contact us at support@hearthsoft.com.